Return & Refund

Cancellation

We accept order cancellation requests before the order has been shipped. If you request a cancellation before your order is shipped, you will receive a full refund. Once an order has been shipped, we are unable to cancel the order. If you wish to cancel an order, please contact us as soon as possible at Bladecraftemporium@gmail.com with your order number.

Returns Policy

We offer a 30-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unused, unworn where applicable, with all original packaging and components. Items that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

To start a return, please contact us at Bladecraftemporium@gmail.com and provide your order number, details of the product, and the reason for your return request. If you received a defective, damaged, or incorrect item, please provide clear photos or videos of the product so that we can review your request and assist you as quickly as possible.

If your return request is approved, we will provide you with instructions regarding where and how to return your item. Please do not send any product back before contacting our customer service team and receiving return instructions.

Return Notes

  • Items must be returned within 30 days of delivery.
  • Returned items must be unused and in their original condition and packaging.
  • Return shipping costs are generally the responsibility of the customer unless the item received was defective, damaged, or incorrect.
  • Original shipping charges are generally non-refundable.
  • Customers should provide valid return tracking information after shipping the return package.
  • Returns sent without prior approval may not be accepted.

Exchanges

If you would like to exchange an item for a different product or variation, please contact us at Bladecraftemporium@gmail.com. Depending on product availability, we may recommend returning the original item and placing a new order for the desired product.

Refunds

If your product arrives damaged, defective, incorrect, or is otherwise covered under our return policy, you may be eligible for a refund. Refund eligibility will be determined after reviewing the returned product and/or the information provided by the customer.

Refunds may be granted in circumstances including:

  • The product arrives damaged or defective.
  • The product is completely non-functional.
  • The wrong product was sent.
  • The product does not match the order due to an error on our part.

Once your return is received and approved, your refund will be processed to your original payment method. Please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Please Note:

You may not be eligible for a refund if:

  • You provided an incorrect or incomplete shipping address.
  • The package could not be delivered because no one was available to receive it after reasonable delivery attempts.
  • The package was refused or returned due to reasons within the customer's control.
  • The tracking information shows that the package was successfully delivered to the address provided at checkout.
  • The product was damaged due to misuse, improper handling, or normal wear and tear.
  • The return request is made after the 14-day return period.

For packages marked as delivered by the shipping carrier but not received, customers should first check with household members, neighbors, and the local carrier. We may also request that you contact the carrier to investigate the delivery.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account or payment account again.

You may also contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted to your account. You can also contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at Bladecraftemporium@gmail.com.